Returns and Refund Policy
Our goal is to ensure that you have the best experience possible with our products and services. However, there are some important points to note regarding our returns and refund policy:
1. Order Cancellation: Once an order is placed, it cannot be cancelled. We encourage customers to review their orders carefully before finalising their purchase.
2. Refunds for Cancellations: We do not provide refunds for any payment due to the cancellation of order(s). As such, we recommend ensuring that your order details are correct prior to submission.
3. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within 24 hours of receiving your order. We will guide you through the process of returning the item and obtaining a replacement or store credit.
4. Exchange Policy: Exchanges can be made for items of the same value within 30 days of purchase, provided the item is in its original condition and packaging. Shipping costs for exchanges are the responsibility of the customer.
5. Non-Returnable Items: Certain items, such as personalised products or items on final sale, cannot be returned or exchanged. Please consult the product description for more information on return eligibility.
6. Refund Processing Time: For eligible returns, refunds will be processed within 14 days of receiving the returned item. Refunds will be issued in the original form of payment.
We appreciate your understanding and cooperation with our policy. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.